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BBB recommends researching before purchasing a vehicle

It’s tax refund season, and it seems many companies have a few ideas about what you should do with the extra cash you could be getting. You have probably seen or heard the ads enticing you to buy a car with your tax refund. But there are some things you should keep in mind before handing over your money for a new car.

In 2017, Better Business Bureau Northwest &Pacific received 1,521 complaints on new and used car dealers regarding guarantee or warranty issues, problems with the product or service and advertising or sales issues.

With today’s seemingly endless assortment of family and specialty vehicles, brands, options and prices, car shopping requires a bit of homework if you want to assure yourself the very best value and selection. BBB offers the following tips for car shoppers:

Search for sales ahead of time. Check out dealers’ websites and online advertisements, as there are specific discounts offered this time of the year. Don’t be afraid to comparison shop and check prices on the same vehicles at different locations.

Do your homework. Before you sign on the dotted line, be sure to do your research to find out exactly what you’re looking for, how much you can afford and the type of customer incentives are offered. BBB offers consumers the accredited business directory (bbb.org/ask/find-a-business) to find reputable dealerships in your area.

Research the manufacturer as well as the dealer. More than 28 million cars were recalled in 2017. If you’re in the market for a used vehicle, it’s important to be familiar with the history of your desired car’s make and model. Also, the National Highway Traffic Safety Administration (nhtsa.gov) offers resources for safety problems. Their tool using a car’s VIN allows you to look up a vehicle’s safety recalls over the past 15 years, including recalls that are incomplete.

Stand your ground. If a dealer offered something in an advertisement, but that vehicle is no longer available, make sure what they do offer in its place is comparable. Don’t hesitate to negotiate. Don’t lose your motivation to drive away with a deal just because it’s a busy time to car shop. If you’ve done your research, you’ll be ready to “talk shop.”

Stay calm and be confident. The dealer still wants to move inventory, and they need you to make the sale. Also, research what deals may be appropriate to ask for and what features and or extra options you should be striving to get included in your price.

Jeremy Johnson is the eastern Idaho marketplace manager for Better Business Bureau, serving the Northwest and Pacific. Contact her at by emailing jeremy.johnson@thebbb.org.


Jeremy Johnson is the eastern Idaho marketplace manager for Better Business Bureau, serving the Northwest and Pacific. Contact her at by emailing jeremy.johnson@thebbb.org.


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Source: Business